Operated by CRAM Group LLC
Effective Date: September 17, 2025
At Go Adventure Outfitters (“we,” “us,” or “our”), operated by CRAM Group LLC, we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions for the delivery of products purchased from our website, https://goadventureoutfitters.com.
Countries We Ship To: United States
Future Expansion: We are continually working to expand our shipping destinations. Please check back regularly for updates.
Domestic Shipping (USA):
Standard Shipping: Free on all orders.
No Hidden Fees:
All shipping costs are displayed at checkout. There are no hidden charges or additional handling fees.
Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
Orders placed before 5:00 PM EST begin processing the same day.
Orders placed on weekends or public holidays will be processed on the next business day.
Domestic Shipping:
Standard Shipping: 3–5 business days
Note: Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, carrier delays, or supply-chain disruptions.
We partner with reputable carriers to ensure safe and timely delivery.
Domestic Carriers: USPS, UPS, and FedEx
Tracking: All orders include tracking information, which will be emailed once your order ships.
Insurance: All shipments are insured against loss or damage during transit. If you experience an issue, please contact us promptly.
After your order ships, you will receive an email containing your:
Tracking number
Carrier name
Link to track your package
Track your order:
Visit https://goadventureoutfitters.com/apps/track123 or your carrier’s website, and enter your tracking number to view the latest status.
If you need assistance, contact our customer service team.
If your package is delayed beyond the estimated delivery time, contact us at support@goadventureoutfitters.com or 1-888-489-5722.
If tracking shows “delivered” but you haven’t received the package:
Confirm the shipping address provided at checkout.
Check with neighbors or building management.
Contact us for additional assistance.
If your package arrives damaged:
Take clear photos of the packaging and items.
Contact us within 5 days at support@goadventureoutfitters.com.
We will arrange a replacement or refund as appropriate.
If any items are missing from your order, contact us within 5 days of delivery.
Include your order number and details of the missing item(s).
We will promptly investigate and either send the missing product(s) or issue a refund.
Returns are accepted within 14 calendar days of delivery under our standard policy.
Eligible items: Unused, undamaged, in original packaging.
Return shipping:
Covered by us for defective or incorrect items.
Paid by the customer for change-of-mind returns.
Refunds are processed within 5 business days of approval and may take up to 10 additional business days to appear, depending on your payment provider.
For full details, see our Returns & Refund Policy.
Please double-check your shipping details before placing an order.
We are not responsible for deliveries to incorrect addresses provided by customers.
If a package is returned due to an incorrect address:
We will contact you to arrange reshipment.
Additional shipping charges may apply.
Currently, we only ship within the United States.
When international shipping becomes available, customers will be responsible for any applicable import duties, taxes, or customs fees.
Go Adventure Outfitters
Operated by CRAM Group LLC
111 Town Square Pl Ste 1238 #665969
Jersey City, NJ 07310
Email: support@goadventureoutfitters.com
Phone: 1-888-489-5722
Hours: Monday–Friday, 9 AM–6 PM EST
We reserve the right to modify this Shipping Policy at any time. Updates take effect immediately upon posting to our website. We encourage you to review this policy periodically for any changes.
Fulfillment Partners
Go Adventure Outfitters works with a network of trusted U.S.-based fulfillment partners and manufacturers to ship certain products directly to customers.
While our administrative office is located at 111 Town Square Pl Ste 1238 #665969, Jersey City, NJ 07310, some items may ship from partner facilities across the United States to ensure faster delivery.
Thank you for shopping with Go Adventure Outfitters.
We appreciate your business and remain committed to delivering an exceptional, transparent customer experience.