FAQs

Operated by CRAM Group LLC
Effective Date: September 17, 2025


How long will it take for my order to ship? When will I receive it?

Most orders ship within 1–2 business days, and in many cases the same day. Standard delivery typically takes 3–5 business days after shipment.
Occasional delays may occur due to weather, carrier issues, or supply fluctuations. If an extended timeframe applies, it will be clearly noted on the product page.


Which payment methods do you accept?

We accept a wide range of secure payment options for your convenience:

Credit & Debit Cards:
Visa, MasterCard, American Express, Discover, Diners Club, JCB, and Elo.

Digital & Mobile Payments:
Apple Pay, Google Pay, Shop Pay and Venmo.

All transactions are encrypted and processed through PCI-compliant payment gateways. Your card data is never stored on our servers.


What is your return policy?

We accept returns within 14 calendar days of delivery for items that are unused, undamaged, and in their original packaging.
Refunds are processed within 5 business days after approval.
Please see our full Return & Refund Policy for detailed information.


What is your cancellation policy?

Orders may be cancelled for a full refund before shipment.
If your order has already shipped, it will be covered under our Return & Refund Policy.
Contact us immediately at support@goadventureoutfitters.com or 1-888-489-5722 for assistance.


What if my product arrives damaged?

Inspect all packages upon delivery.
If damage is visible—or even suspected—note it on the delivery receipt (“suspect damage”) and contact us within 5 days.
Send photos of the damaged item and packaging to support@goadventureoutfitters.com, and we’ll arrange a replacement or refund in accordance with our Product Quality Guarantee.


How do I place an order?

  1. Select the product you want and click Add to Cart.

  2. Proceed to checkout, enter your shipping and billing details, and confirm payment.

  3. You’ll receive an order confirmation email immediately.

You may also order by phone at 1-888-489-5722 during business hours.


How will I know when my order ships?

Once your order is processed, we’ll send a shipping confirmation email with your carrier name, tracking number, and a link to track your shipment.
If an item becomes unavailable after purchase, we’ll contact you within one business day to discuss alternatives or a full refund.


Will I receive an order confirmation by email?

Yes. You’ll receive an email confirmation immediately after checkout.
We recommend saving or printing this email for your records.
Please double-check your email address during checkout to ensure proper delivery.


Do you charge sales tax?

Sales tax is charged on orders shipped to destinations where required by law.
As a New Jersey-based business, applicable state and local sales taxes are automatically calculated at checkout for relevant orders.


Can I change my order after it’s placed?

You can request order changes at no cost before shipment.
Email support@goadventureoutfitters.com or call 1-888-489-5722 for immediate assistance.
Any price differences will be refunded or invoiced accordingly.


Contact & Company Information

Go Adventure Outfitters
Operated by CRAM Group LLC
111 Town Square Pl Ste 1238 #665969
Jersey City, NJ 07310
United States

Email: support@goadventureoutfitters.com
Phone: +1 888-489-5722
Hours: Monday – Friday, 9:00 AM – 6:00 PM EST


Our Commitment:
We believe in open communication, honest information, and dependable service. Every policy, page, and promise you see here is designed to provide a transparent, trustworthy shopping experience.

  • FREE SHIPPING IN USA

    Free shipping with every order

  • SATISFACTION GUARANTEED

    If your order arrives defective or fails to

    function properly, you will receive a full 100% refund!

  • PREMIUM CUSTOMER SUPPORT

    Connect with us through live chat, email, or

    phone, and we will address any questions you may have!

  • SECURE ENCRYPTED PAYMENTS

    We utilize advanced encryption to

    ensure there is never an issue with your privacy.