Return and Refund Policy

Operated by CRAM Group LLC
Effective Date: September 17, 2025

Quick Summary

• Return Window: 14 calendar days from delivery

• Eligibility: Unused, undamaged, original packaging, proof of purchase

• Return Shipping: Free for defective or incorrect items; customer pays for change-of-mind returns

• Refund Processing: Within 5 business days of approval (allow up to 10 additional days for funds to appear)

• Non-Returnable: Custom or personalized items, perishable goods, intimate products (unless unopened), gift cards

• Contact: support@goadventureoutfitters.com | 1-888-489-5722

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1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Go Adventure Outfitters website at https://goadventureoutfitters.com.
It applies to U.S. customers unless otherwise specified.

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2. Contact Information

Go Adventure Outfitters
Operated by CRAM Group LLC
111 Town Square Pl Ste 1238 #665969
Jersey City, NJ 07310
Email: support@goadventureoutfitters.com
Phone: 1-888-489-5722
Hours: Monday–Friday, 9 AM–6 PM EST

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3. Return Eligibility

Return requests are accepted within 14 calendar days of delivery for items that are:

• Unused, undamaged, and in original packaging

• Accompanied by proof of purchase (order confirmation or receipt)

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4. Return Process

1. Request a Return Merchandise Authorization (RMA) via email or phone.

2. Once issued, ship the item back within 7 days using the provided instructions.

3. Items received without an RMA may not be eligible for refund.

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5. Return Shipping Costs

• Free for items that are defective, damaged, or incorrect due to our error.

• Customer pays for return shipping on change-of-mind returns.

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6. Specific Return Conditions

• Change of Mind: Accepted within 14 days; restocking fees may apply.

• Defective/Damaged Items: Must be reported within 7 days; eligible for full refund or replacement.

• Incorrect Product Shipped: Eligible for free return and replacement.

• Product Never Arrived: Eligible for refund or replacement.

• Order Cancellation:

  • Before shipment → Full refund.

  • After shipment → Processed under standard return terms.

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7. Non-Returnable Items

• Custom or personalized items

• Perishable goods

• Intimate or sanitary products (unless unopened)

• Gift cards

• Downloadable software or digital products

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8. Refunds

Refunds are issued within 5 business days after inspection and approval of the returned item.
Please allow up to 10 additional business days for the refund to appear in your account, depending on your payment provider.

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9. Exchanges

Exchanges are available:

• Free for defective or incorrect items.

• Customer pays shipping for change-of-mind exchanges.

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10. Timelines Overview

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11. Legal Rights

This policy does not limit your rights under U.S. consumer protection laws, including the Federal Trade Commission Act.

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12. Questions or Support

Email: support@goadventureoutfitters.com
Phone: 1-888-489-5722
Address: 111 Town Square Pl Ste 1238 #665969, Jersey City, NJ 07310

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